Returns & Exhanges

Your satisfaction is our highest priority at KCLwatches. In the unlikely event that you wish to return a product, we are here to help.

Easy Returns Within 14 Days

If your purchase does not meet your expectations, you may request a return within 14 days of delivery, provided you notify us within 5 days of receiving your watch. The watch must be returned in its original condition, including all accessories, documentation, and packaging.

Assistance with Returns

To initiate a return, please contact our customer service team with your order details. We will guide you through the return process, including return shipping instructions. Once the item is received and inspected, your refund will be processed promptly.

Please note that return shipping costs are the responsibility of the customer, unless the return is due to an error on our part.

Insurance Investigation & Refund Process

In the event that a shipping investigation is initiated, we ask for your understanding while the carrier and insurance provider conduct their review. Once the investigation has been completed and approved, a refund will be issued promptly in accordance with the insurance outcome.

We understand that this process can be time-consuming and potentially frustrating. Please rest assured that KCLwatches will actively support you throughout the investigation and keep you informed whenever possible.

If an insurance claim is rejected, and there are indications of irregularities during transit, a secondary investigation may be initiated in cooperation with the shipping carrier to further assess the situation.

Empty Package Received

If a package is delivered empty and has been accepted upon delivery, we kindly request that you:

• Contact your local police immediately and file an official report

• Notify the shipping carrier to initiate their internal investigation

• Inform KCLwatches as soon as possible, keeping us updated with all relevant documentation and case numbers

These steps are essential for any further investigation or potential insurance consideration. While acceptance of an empty package may limit insurance coverage, we will do our best to assist and advise you throughout the process.

Exchanges

At KCLwatches, we offer the possibility to exchange watches. To ensure a smooth and transparent process, we kindly ask customers to contact our customer service team prior to sending any watch.

The exchange process works as follows:

1. Contact our customer service
   We will discuss the exchange options and agree on the details, including the watch and its estimated value.

2. Send your watch to us
   Once an agreement has been reached, you may ship the watch to us according to the agreed terms.

3. Inspection & verification
   Upon receipt, our team will carefully inspect the watch to confirm that its condition and specifications match the agreed details and valuation.

4. Shipment of the new watch
   After successful verification, your new watch will be shipped to you as soon as possible.

We aim to make the exchange process as easy and pleasant as possible. Our customer service team will support you throughout the entire process and is always available to assist with any questions.